Telecaller – TL

Job Title: Telecaller – Team Leader (TL)
Location: Noida
Employment Type: Full-Time
Experience Required: 2–4 Years (Minimum 1 year in a TL/Team Handling Role)
Industry: Overseas Education

Key Responsibilities:

• Supervise and manage a team of 5–10 telecallers, ensuring productivity and target achievement.

• Assign daily calling tasks and monitor live call flow, call quality, and daily follow-ups.

• Train new telecallers on scripts, processes, objection handling, and CRM usage.

• Conduct regular performance reviews and provide constructive feedback to the team.

• Handle escalated student/parent calls with professionalism and solution-oriented approach.

• Coordinate with the counseling and admission teams to ensure proper lead handover.

• Prepare daily, weekly, and monthly reports on team performance and lead conversion.

• Ensure CRM records and call logs are updated accurately by the team.

• Motivate and encourage the team to meet daily engagement goals and monthly conversions.

Requirements:

• Graduation in any stream; post-graduation is a plus.

• Minimum 2 years of total experience in telecalling/sales/support, with 1+ year in a team lead role.

• Strong verbal communication and interpersonal skills.

• Excellent leadership, team management, and problem-solving abilities.

• Proficiency in using CRM systems, call monitoring tools, Excel, and reporting dashboards.

Preferred Skills:

• Prior experience in the overseas education or edtech sector.

• Ability to train and mentor freshers in the team.

• Multilingual communication skills (English + Hindi mandatory).